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POLICIES & GENERAL INFO

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GENERAL INFO

  • A 50% deposit is required upon booking with the balance charged the day prior to check-in.

  • CHECK-IN TIME:  After 3 pm

  • CHECK-OUT TIME:  11 am  (Late checkout option available)

  • Our cottages are designed for a maximum of 2 adults only. 

  • 1-night night stay are subject to a $50 surcharge.

  • 3-night minimum-stay required on certain holiday and special event weekends.

  • NO SMOKING PERMITTED INSIDE COTTAGES

  • NO OUTSIDE VISITORS PERMITTED.  Students are welcome to visit with parents staying with us.

  • NO PETS - In order to maintain our high standard of cleanliness, we must adhere to our no-pet policy.

  • If you are locked out, use the Ring Doorbell to contact the owners for access.

  • Post Checkout Fees may apply for damages when guests do not abide by posted policies.

WHAT WE SUPPLY:

  • All bed and bath linens

  • Toilet tissue, Kleenex, paper towels, and trash bags

  • Complimentary soap, shampoo and hand lotion

  • Dishes, glasses and flatware

  • Pots, pans and assorted cooking utensils

  • Assorted other kitchen and dining accessories

  • Iron, ironing board and hair dryer

  • Salt, pepper, sugar, and complimentary starter supply of coffee and tea bags

  • Firewood (in season, typically October through April or as temperatures warrant.)

CANCELLATION POLICY

  • A full refund, less a $65 service charge, will be made if cancellation is received at least 14 days prior to the reservation date (30 days for May & October reservations, holidays, special events).

  • Cancellations received within 14 days of the reservation date, (30 days for May & October reservations, holidays, special events), will be issued a gift certificate in the amount of the deposit less a $65 service charge, good toward a future stay of greater than two (2) nights. Gift certificates are valid for two (2) years from the date of cancellation and may not be used on holidays, or special event dates in May or October.

  • Sorry, there are no refunds or gift certificates issued on deposits for cancellations received within 72 hours of your stay.

  • Cancellations received within 24 hours of your stay will be charged the full balance due.

SEVERE WEATHER POLICY

​In the event the weather forecasts indicate an imminent threat or strong chance of severe weather, we reserve the right to: 

  1. Cancel your reservation should you be scheduled to arrive on or before the day of the weather event is predicted to occur.  In this case we would hope to reschedule your visit to an alternate date.  If an alternate date is not feasible, you will be refunded in full. 

  2. Request you vacate the cottage as soon as possible to prevent you from being stranded and unable to get out.  You will be refunded in full for any unused portion of your stay.  In all cases there will be no financial penalties.  This policy applies mostly to inclement winter weather.  However, it also applies to any other type of severe weather event.

GIVING BACK

10% of Autumn Ridge Cottages' net profits are donated back to local non-profit organizations.  

Project Horizon 2020
Rockbridge SPCA 2020
Central Elementary PTO 2020
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