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POLICIES & GENERAL INFO

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GENERAL INFO

  • A 50% deposit is required upon booking with the balance charged 3 days prior to check-in.

  • CHECK-IN TIME:  After 3 pm

  • CHECK-OUT TIME:  11 am  (Late checkout option available)

  • Our cottages are designed for a maximum of 2 adults only. 

  • 1-night night stay are subject to a $50 surcharge.

  • 3-night minimum-stay required on certain holiday and special event weekends.

  • NO SMOKING PERMITTED INSIDE COTTAGES

  • NO OUTSIDE VISITORS PERMITTED.  Students are welcome to visit with parents staying with us.

  • NO PETS - In order to maintain our high standard of cleanliness, we must adhere to our no-pet policy.

  • If you are locked out, use the Ring Doorbell to contact the owners for access.

  • Post Checkout Fees may apply for damages when guests do not abide by posted policies.

WHAT WE SUPPLY:

  • All bed and bath linens

  • Toilet tissue, Kleenex, paper towels, and trash bags

  • Complimentary soap, shampoo and hand lotion

  • Dishes, glasses and flatware

  • Pots, pans and assorted cooking utensils

  • Assorted other kitchen and dining accessories

  • Iron, ironing board and hair dryer

  • Salt, pepper, and complimentary starter supply of coffee and tea bags

  • Firewood (in season, typically October through April or as temperatures warrant.)

*CANCELLATION POLICY

  • Cancellations received prior to 14 days of your stay will receive a full refund less a $65 Cancellation Fee.

  • Cancellations received within 14 days of your stay will receive a gift certificate for your deposit less a $65 Cancellation Fee.  (Gift certificates are valid for 2 years from the date of cancellation)

  • Cancellations received within 72 hours of your stay will receive a gift certificate for the balance due less a $65 Cancellation Fee.  (Gift certificates are valid for 2 years from the date of cancellation)

  • Cancellations received less than 72 hours of your stay will be charged the full amount.

 

*MAY, OCTOBER, & FEDERAL HOLIDAYS:

  • Cancellations received prior to 30 days of your stay will receive a full refund less a $95 Cancellation Fee.

  • Cancellations received within 30 days of your stay will receive a gift certificate for your deposit less a $95 Cancellation Fee. (Gift certificates are valid for 2 years from the date of cancellation)

  • Cancellations received within 7 days of your stay will receive a gift certificate for your balance due less a $95 Cancellation Fee.  (Gift certificates are valid for 2 years from the date of cancellation)

  • Cancellations received less than 72 hours of your stay will be charged the full amount.

SEVERE WEATHER POLICY

​In the event the weather forecasts indicate an imminent threat or strong chance of severe weather, we reserve the right to: 

  1. Cancel your reservation should you be scheduled to arrive on or before the day of the weather event is predicted to occur.  In this case we would hope to reschedule your visit to an alternate date.  If an alternate date is not feasible, you will be refunded in full. 

  2. Request you vacate the cottage as soon as possible to prevent you from being stranded and unable to get out.  You will be refunded in full for any unused portion of your stay.  In all cases there will be no financial penalties.  This policy applies mostly to inclement winter weather.  However, it also applies to any other types of severe weather events.

GIVING BACK

10% of Autumn Ridge Cottages' net profits are donated back to local non-profit organizations.  

Project Horizon 2020
Rockbridge SPCA 2020
Central Elementary PTO 2020
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